FAQs

You can find our tariffs on our website.

Your first bill will differ slightly from your subsequent bills because you are billed one month in advance. This means that your first bill will contain charges for the next full month as well as fractional charges for products and services billed from your connection date up to your first bill date. For specific details, please call Service Activation - 10219.

If you requested an overlap of service at your old and new addresses, you will be billed for the time the service remained at the old address and also from the time the service began working at the new address. Until the service at the old address is disconnected, you will receive bills for each address. After the service has been disconnected at the old address, the last bill will include call charges that have not yet been billed (see 'How are calls billed'?).

Although line rental (appears next to the heading "Exchange connection" on your invoice) is charged in advance, calls are charged in arrears. Usually, you would pay for the previous month's calls in your current account, this is indicated on your invoice next to the heading "Usage" and the comment - "calls up to and including"

Telkom's Ease-e-Bill customers (10 or more accounts) can view their telephone accounts via the Internet and perform payment reconciliation functions. Telkom's Online Bill customers (residential customers and smaller businesses (less than10 accounts)) can pay their accounts online via credit card. If you have 10 or more telephone accounts, click here: and if less than 10 telephone accounts, click here:

Please visit our detailed information pages about your bill - http://www.telkom.co.za/general/customercentre/billing.html